Returns & Exchanges
7-DAY RETURN WINDOW
Email Us
Send your order number and reason for return to support@orifade.com within 7 days of delivery.
Get Approval
We'll review your request and send you a return confirmation within 1–2 business days.
Ship It Back
Pack the item securely and ship it to our address. Return shipping cost is borne by the customer unless the item is defective.
Refund or Exchange
Once received and inspected, we'll process your refund or ship your exchange within 3 business days.
Eligible Items
Items must be unworn, unwashed, and in original condition with tags attached. Returns must be initiated within 7 days of the delivery date.
Non-Returnable Items
Custom-printed or personalised items cannot be returned unless they arrive defective or with a printing error. Sale items marked "Final Sale" are also excluded.
Defective or Wrong Items
If you received a defective item or the wrong product, we'll cover the return shipping and send a replacement at no cost. Please attach a photo when emailing us.
Refunds
Approved refunds are issued to your original payment method within 3–5 business days of us receiving the item. Shipping fees are non-refundable.
Exchanges
We offer free size exchanges on your first request per order. If the requested size is out of stock, we'll issue a store credit.